Here are our most frequently asked questions:

Q: What days and hours are you open and where are you located?
A: We are open Monday – Friday from 9:30 am to 4:30 pm. We are located at 3410 North Canyon Rd. in Provo (just north of Day’s Market in the Edgemont area).

Q: What payment options and funding are there for your type of services?

A: Like in-home care and assisted living, our services are mostly private pay.  [Please note that our type of services  are not covered by Medicare.] However, there is some funding available for those who qualify. Here are some options to consider:

  • Long-term care insurance – If you have a long-term care insurance policy, it will often pay for in-home care and for adult day care services. Since each policy is unique, please visit with your insurance company to verify coverage. We can help you file your claims.
  • Reverse Mortgages – This type of funding is a good option for many seniors. Many seniors sell their homes to fund assisted living. Reverse mortgages allow you to stay at home but use your equity for our services and more.
  • American Patriot Service Corp. – The Aid and Attendance Pension – The Veterans Aid and Attendance Pension (also known as the Veterans Improved Pension) is a federal program that can offer a monthly benefit payment from the Department of Veterans Affairs.  APSC Volunteers work with any Veteran, their Surviving Spouse, or family in providing guidance with the benefit application.
  • Department of Veterans Affairs — Aspen Senior Day Center has partnered with the Department of Veterans Affairs and is now approved and qualified to provide day care services to veterans that qualify for such benefits provided by the Veterans Administration.

Q: Why do you provide senior day care services?
A: We love serving seniors and improving their quality of life. We are dedicated to making a positive difference in the lives of seniors and their families. We love helping seniors with memory loss enjoy each day with fulfilling activities, a delicious lunch, and opportunities to socialize with others. We also love supporting family caregivers by giving them the respite they need in order to keep providing long-term care at home.

Q: How do you provide senior day care services?
A: We only hire caregivers who share our passion for helping seniors. With years of experience assisting seniors in our community, our staff will provide your loved one with quality care and an enjoyable daily experience. You can trust our staff to take good care of your loved one. In fact, we only select those whom we would trust with our own family members. We do our best to ensure they have been properly screened, trained and qualified to assist seniors with all aspects of care and activities.

Q: How does the billing work?
A: We bill before every month for the number of days your loved one is planning to come to the Center. By pre-paying each month you reserve a spot for your loved one at the Center.

Q: What licensing do you have?
A: We are licensed with the Utah State Human Services Department as an adult day care facility. We prefer to refer to ourselves as a Senior Activity Day Center (because we just focus on seniors and we feel that daycare is for kids). We are the only one of our type in all of Utah Valley.

Q: Is there a long-term service agreement involved?
A: No. To begin services we require a signed participation agreement that only obligates you to two weeks of participation. We find that clients who come for two weeks start to settle in, make friends, and enjoy coming to the Center.

Q: What if we need help in the evenings, nights or weekends?
A: Our services are only provided during the day, Monday through Friday. However, our sister company Aspen Senior Care provides in-home care and assistance to seniors anytime night or day every day of the week in Utah Valley. Just give them a call at 801-224-5910.

Q: Do you provide transportation services?
A: We do provide transportation services for many of our clients. There is an additional fee involved for such services and we try to accommodate our clients’ needs best we can. Please call us for more information at 801-607-2300.

Q: How do you select your staff?
A: Each applicant is thoroughly screened as follows: (1) Comprehensive application and initial phone interview; (2) In-depth 45-minute one-on-one interview; (3) Criminal background and (4) Personal and professional reference checks. Each staff member is directly employed by the Aspen Senior Day Center and is trained and certified to assist seniors with dementia. We make it a point to ensure all our staff share our same strong family values.

Q: Who can benefit most from the Aspen Senior Day Center?

A: Seniors who live at home with family but want or need to get out and socialize. Seniors with mild to moderate memory loss greatly benefit. Family members who take care of their elderly loved one at home but need and deserve a break also benefit. With regular breaks, they can provide better care at home much longer.

Q: How can I learn more about senior care services?
A:  Call us at 801-607-2300 and schedule a free tour.

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